Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact details: name, email address, phone number, job title, and company name
• Business information: company details, industry sector, and project requirements
• Communication records: correspondence via email, contact forms, or other communication channels
• Technical information: IP address, browser type, device information, and website usage data
• Payment information: billing details and payment transaction records (when applicable)

1.2 How We Collect Information

We collect personal information through:

• Direct interactions when you submit enquiries via our contact form, request services, or communicate with us
• Website analytics and cookies when you browse our website (see Section 7 for details)
• Third-party platforms such as LinkedIn or professional networking events
• Publicly available sources for business development purposes

2. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To provide consulting services, respond to enquiries, and fulfill contractual obligations
• Communication: To contact you regarding projects, updates, or service-related matters
• Business operations: To manage client relationships, process payments, and maintain records
• Marketing: To send newsletters, case studies, or promotional materials (with your consent where required)
• Website improvement: To analyse website usage, improve user experience, and optimise content
• Legal compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

3. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: Third-party vendors who assist with website hosting, email delivery, payment processing, and analytics (e.g., Vercel, Resend, Plausible Analytics)
• Professional advisers: Lawyers, accountants, auditors, and consultants who provide professional services
• Business partners: Collaborators or subcontractors involved in delivering services to you
• Legal authorities: Government agencies, law enforcement, or regulatory bodies when required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Overseas Disclosure

Some of our service providers may store or process data outside Australia, including in the United States and European Union. We take reasonable steps to ensure that overseas recipients comply with the APPs and handle your information securely.

By using our services, you consent to the disclosure of your personal information to overseas recipients for the purposes outlined in this Privacy Policy.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Typically, we retain client records for seven (7) years after the completion of a project or engagement, in accordance with Australian tax and business record requirements.

7. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies or collect personal data.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe (usually 30 days).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):